PRIVACY POLICY

This Privacy Policy describes our practices regarding the collection, use and protection of your personal data, according to the EU General Data Protection Regulation (GDPR). Its purpose is to inform you about your rights and ensure a transparent management of your personal data.

This document is supplemented by the Terms and Conditions of our service, and together they establish the entire legal framework of the contractual relationship between users and DELICIOUS SOLUTIONS SRL. The terms used in this document have the same meaning as those defined in the Terms and Conditions.

We encourage you to read this policy carefully, because the use of our services requires accepting the described practices. For any questions or clarifications, please contact us using the information provided in the dedicated section at the end of the document.

1.      Personal data collected

In order to provide our meal planning services and to offer you a customized experience, we collect various types of information. This includes both data that you provide to us directly, as well as information that we automatically collect via the use of our application.

1.1 Data provided by the user

When you create an account and use our application, you voluntarily provide certain personal information. This information helps us offer you a customized service, adapted to your nutritional needs. The collected data may include, but is not limited to:

• Contact information:
• E-mail address
• First and last name
• Demographic information:
• Birth date
• Sex
• Physical appearance information:
• Current weight
• Height
• Desired weight
• Information related to diet and food preferences:
• List of food allergies and intolerances
• Diet type (e.g. vegan, vegetarian, omnivore)
• Favorite or disliked foods
• Specific dietary restrictions
• Information related to your lifestyle:
• Physical activity level
• Eating habits (e.g. number of meals per day)
• Information about health objectives:
• The purpose of using the app (e.g. lose weight, maintain weight, muscle growth)
• Optional health-related information:
• Relevant medical conditions for meal planning
• Special physiological states that may influence your nutritional needs

Providing this information is voluntary, however, its absence may limit our ability to offer you a customized service, adapted to your specific needs.

1.2 Automatically collected data

In addition to the information provided by you directly, we automatically collect certain information while you are using our app:

• Information about your device:
• Device type (smartphone, tablet, etc.)
• Operating system
• Device unique identifiers
• Usage-related information:
• Interactions with the app (e.g. accessed features, time spent in the app)
• Frequency of use
• App settings preferences
• Localization information:
• With your explicit permission, we may collect information regarding your location, in order to offer you locally relevant information (e.g. suggestions for ingredients that are seasonally available in your area)

1.3 Cookies and similar technologies

We use cookies and other tracking technologies to enhance your user experience and collect aggregated information about app usage. These technologies help us:

• Retain your preferences and settings in the app
• Understand how our app is used
• Customize your user experience
• Analyze the app performance and continue to improve it

For more details about using cookies and similar technologies, as well as your related options, please refer to our separate Cookies Policy.

We collect and process these data while strictly complying with the laws in force related to personal data protection. We are committed to using your information only for the specified purposes and with your consent, where necessary.

2.    How we use the collected data

We, DELICIOUS SOLUTIONS SRL, are committed to use your data responsibly and transparently. Here is how we use the information you provide:

2.1 Providing and customizing the service

• Generating customized recipes: We use the information regarding your food preferences, allergies, health objectives and physical appearance data to create recipes and meal plans adapted to your specific needs.
• Calculating your nutritional needs: Based on data such as weight, height, age and level of physical activity, we calculate your calorie and nutrient needs, to offer you precise recommendations.
• Adapting content: We customize the app interface and the content based on your preferences and usage habits.
• Diet suggestions: We use the collected data to generate diet suggestions according to your health objectives.

2.2 Improving and developing the app

• Use analysis: We analyze how you interact with the app to identify the areas that need improvement, and to develop new features.
• Performance optimization: We use aggregated data to enhance app speed and performance.
• Research and innovation: We analyze the usage trends to innovate and develop new features that better meet our users’ needs.

2.3 User communication

• Operational notifications: We send you important information about your account, service updates or changes of our terms.
• Support: We use your contact information to respond to your questions and requests for support.
• Customized communication: With your consent, we may send you information about new features, special offers or educational content that is relevant to your health objectives.

2.4 Research and analyses

• Improving algorithms: We use anonymized data to refine and improve our meal plan recommendation algorithms.
• Nutritional studies: We may use aggregated and anonymized data to perform research in the field of nutrition and eating habits.

2.5 Security and compliance

• Fraud prevention: We use data to detect and prevent fraudulent or abusive activities in our app.
• Legal compliance: We process data to fulfill our legal obligations and respond to requests from the competent authorities, when necessary.

2.6 Marketing and advertising

• Customized marketing: With your explicit consent we may use the data to send you customized marketing communication about our products and services.
• Effectiveness analysis: We measure the effectiveness of our marketing campaigns in order to optimize them and offer you more relevant content.

We assure you that your data will only be used for the abovementioned purposes and in compliance with the relevant legal framework (consent, contract execution, legitimate interests or legal obligations). We are committed to protecting your data privacy and ensuring it is not used in any ways that could harm you or that do not align with your reasonable expectations.

Should we need to use your data in a way that is not covered by this policy, we will ask for your explicit consent before proceeding with such use.

3.    Sharing information

We understand the importance of your data privacy and we are committed to protecting it. Nevertheless, in certain situations, it may be necessary to share some of your information. Here is how and when we do it:

3.1 With third party service providers

We collaborate with various third-party service providers, to offer you our best quality services. They help us operate, provide, improve, integrate, customize and support our services. Our partners include:

• Hosting and cloud services: To store and process your data safely.
• Analysis services: To better understand how our app is used and to continue to improve it.
• Payment service providers: To ensure the secure processing of subscription or in-app purchase payments.
• Communication services: To send you important notifications and communication regarding your account.

All these service providers are bound by contract to protect your data and use them only for the specific purposes for which it was provided.

3.2 For legal compliance and rights protection

In certain cases, we may be forced to disclose your information:

• Legal compliance: When we are required, by law, regulation or legal procedure (such as a court order or a summons).
• Rights protection: To protect our rights, property or safety, as well as those of our users or of the public.
• Fraud prevention: To investigate, prevent or take measures against illegal activities, fraud suspicions or situations that involve potential threats to any person’s safety.

3.3 With business partners

In some cases, we may collaborate with business partners to offer you additional services or features:

• Integration with other apps: If you choose to connect our app with other services (e.g. fitness apps or health monitoring apps), we may share limited information to facilitate this integration.
• Content partners: To offer you recipes or additional nutritional information, we may collaborate with nutrition experts or specialized content providers.

The data are shared with these partners only with your explicit consent and within the necessary limits to offer you the requested services.

3.4 Within corporate transactions

In case of a merger, purchase or sale of the company’s assets, your data may be part of the transferred assets. In this case:

• We will notify you before your information is transferred and becomes subject to a different privacy policy.
• We will offer you the option to delete your data before such transfer takes place, if the new entity intends to use it for purposes that are incompatible with the ones for which your data were originally collected.

3.5 Aggregated or anonymized data

We may share aggregated or anonymized data with third parties for analysis, research or marketing purposes. Such data will not contain information that can be used to identify you personally.

3.6 With your consent

Except for the abovementioned situations, we will always request your explicit consent before sharing your personal information with any third party.

3.7 Control on sharing information

You will exercise control on how your information is shared:

• You may choose not to connect to certain third-party services.
• You may review and manage sharing permissions in your account settings.
• You may choose not to participate in certain data sharing programs, such as those intended for research or service improvement.

We are committed to being transparent regarding our data sharing practices and to offering you control over your own information. If you have any questions or concerns regarding how we share your data, please contact us at the e-mail address provided in the contact section of this policy.

4.   Data security

Your personal information security is a priority for us. We are committed to implementing appropriate measures to protect your data against unauthorized access, alteration, disclosure or accidental or illegal destruction.

4.1 Implemented protection measures

We have implemented the following measures to ensure your data security:

4.1.1 Information protection

• We use encryption technologies to protect the provided and stored data.
• We implement security systems to prevent unauthorized access to our network and systems.
• We provide safe authentication options for the user accounts.

4.1.2 Organizational practices

• We restrict access to personal data to authorized personnel on a need-to-know basis.
• We train our personnel regularly with regard to the best practices in terms of data security.
• We collaborate with security experts to assess and improve our protection measures.

4.2 Security limitations

Despite the fact that we make all efforts to ensure the highest possible security, it is important to understand that:

• No method of online data transmission or storage is entirely secure.
• We cannot guarantee the absolute security of your personal data.

We encourage you to take your own measures to protect your personal data, such as using a strong password and avoid accessing your account on unsecured networks or devices.

4.3 Managing security incidents

In case of a security incident involving your personal data:

• We will immediately investigate the situation to determine the nature and extent of the incident.
• We will notify the competent authorities, if necessary, according to the applicable laws.
• We will inform you if the incident may significantly affect your rights and liberties.
• We will take measures to resolve the situation and prevent similar incidents in the future.

4.4 User responsibility

Ensuring your data security is a shared responsibility. Please help us protect your personal information by:

• Keeping your account credentials confidential.
• Disconnecting from your account after each session, especially when you use public or shared devices.
• Informing us immediately about any suspicious activity or unauthorized access to your account.

We are committed to constantly improving our security measures to protect your data. If you have any questions or concerns regarding the security of your data, please contact us using the information provided in the contact section of this policy.

5.    Users’ rights

According to the EU General Data Protection Regulation (GDPR), you have the following rights with regard to your personal data:

5.1 Right of access

You have the right to obtain information about the personal data that we have about you and to receive a copy of it. You may request the following information:

• The purposes of the processing
• The categories of personal data concerned
• The recipients or categories of recipients to whom the personal data have been or will be disclosed
• The envisaged period for which the personal data will be stored or the criteria used to determine this period.
• The source of the data (if it was not collected directly from you)

5.2 Right to rectification

You have the right to request the rectification of your inaccurate personal data or to complete any incomplete data that we have collected about you.

5.3 Right to erasure (“right to be forgotten”)

In certain cases, you have the right to request the erasure of your personal data. These circumstances include:

• The personal data are no longer necessary in relation to the purposes for which they were collected
• You withdraw your consent on which the processing was based
• You object to the processing and there are no overriding legitimate grounds for the processing
• The personal data have been unlawfully processed

5.4 Right to restriction of processing

You may request the restriction of processing your personal data, in the following circumstances:

• You are contesting the accuracy of the data
• The data are unlawfully processed, but you oppose the erasure of the personal data
• We no longer need your personal data, but you request them for the establishment, exercise or defense of legal claims in court

5.5 Right to data portability

You have the right to receive the personal data you provided us with, in a structured, commonly used and machine-readable format. In addition, you have the right to transmit those data to another controller without any hindrance from us.

5.6 Right to object

You have the right to object at any time to the processing of your personal data for direct marketing. In addition, you may object to the processing based on our legitimate interests, and in this case, we shall no longer process your data, unless we demonstrate compelling legitimate grounds justifying the processing, which override your interests, rights and freedoms.

5.7 Right to lodge a complaint with a supervisory authority

You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or the place where the alleged breach took place, if you consider that your rights under this GDPR are infringed by the processing of your data.

5.8 Exercising your rights

To exercise any of these rights, please contact us using the information provided in the contact section of this policy. We will respond to your request in compliance with the applicable laws.

Please keep in mind that, in order to protect your privacy, we may need to verify your identity before responding to such requests.

We are committed to fully respecting your rights in accordance with GDPR and to being transparent about how we process your personal data.

6.    Amendments to the privacy policy

We are committed to keeping this privacy policy up to date, to reflect the newest and most recent practices in terms of data processing and to ensure our compliance with the laws in force. In this respect, we may periodically make changes to this policy. Here is how we manage these amendments:

6.1 Regular updates

We review and update this privacy policy regularly, to make sure it reflects:

• Changes in our data processing practices
• Changes in the applicable laws
• Feedback received from the users and regulating authorities
• Improvements of our services, which affect how we collect or use the personal data

6.2 Notifying the changes

When we make significant changes to this policy, we will inform you by:

• Displaying a visible notification in the app or on our website
• Sending an email to the address associated to your account (if you have an account with us)
• Updating the date of the “Last update” at the bottom of our privacy policy

6.3 Significant vs. minor changes

Minor changes (such as correcting typing errors or clarifying certain wordings) can be made without any specific notification.

Significant changes (substantially affecting your rights or how we use your data) will be notified at least 15 days before becoming effective, whenever possible.

6.4 Reviewing and accepting changes

We strongly advise you to review this policy regularly, to be up to date with how we protect your information.

If you continue using our services once the changes to this privacy policy are published, we will consider that you accepted these changes.

If you do not agree with these changes, please stop using our services and contact us to delete your account.

6.5 Version history

We keep a history of previous versions of the privacy policy.

On request, we may provide previous versions of the policy, for reference.

6.6 Requesting clarifications

If you have any questions or need clarifications regarding the changes made to the privacy policy, please contact us using the information provided in the contact section. We will gladly clarify or answer any question you may have.

6.7 Law compliance

We will make sure that all the amendments made to the privacy policy are compliant with the applicable laws, including the EU General Data Protection Regulation (GDPR), where applicable.

Through these measures, we intend to maintain transparency and keep you informed about any changes regarding how we manage and protect your personal data.

7.     Data protection in case of minors

We undertake to protect the privacy of minors and comply with all the applicable laws and regulations with regard to their use of our services. This section outlines our policy on the collection, use and disclosure of personal data of minors.

7.1 Age restrictions

Our services are intended for individuals who are at least 18 years old, or of legal age in their jurisdiction, whichever is higher.

We do not intentionally or knowingly collect personal information from individuals under this age without the consent of a parent or legal guardian.

7.2 App use by minors

Minors under 18 years old (or under the legal age in their jurisdiction) can use our app only with the explicit consent and under the supervision of a parent or legal guardian.

Parents or legal guardians are responsible for supervising their children’s online activity and for ensuring the compliance with this policy.

7.3 Consent and age verification

During the registration process we request users to confirm that they have the minimum required age to use our services.

If we find out that we collected personal information from a minor without the necessary consent, we will take measures to delete this information as soon as possible.

7.4 Legal capacity

Users must have the legal capacity to conclude a mandatory agreement with the app administrator.

Users must not be impeded by any applicable law to use our services.

7.5 Requesting information and parental rights

Parents or legal guardians may review the information collected from their children, may request their erasure or may refuse collection or further use of the information.

To make such requests, please contact us using the information provided in the contact section of this policy.

8.    Contact

8.1 Contact information

For any issue related to data privacy, please contact us using the details below:

·        Company name: DELICIOUS SOLUTIONS SRL

·        Address: Sat Buciumi Com. Buciumi, Buciumi, Nr.182

·        E-mail: help@contact.delicious.fitness

8.2 Response time

We are committed to responding to all requests within a reasonable timeframe, typically within 30 days after receiving the request. In more complex cases or during periods of high request volume, we may need additional time, and in this case, we will inform you about any delays.

8.3 Other resources

For any further information about your rights with regard to data privacy or if you are not satisfied with our response, you may contact the local data protection authority:

The National Supervisory Authority for the Processing of Personal Data (Autoritatea Nationala de Supraveghere a Prelucrarii Datelor cu Caracter Personal), with registered office in București, B-dul G-ral. Gheorghe Magheru 28-30, Sector 1.